FAQS

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Segway Personal Transporter
Rider Requirements:

  • Riders must be at least 12 years of age.
  • Anyone under the age of 18 must be accompanied by a parent or guardian.
  • Riders should be between 4’11” and 6’6″ tall and weigh between 90 and 275 pounds. Call for more details.
  • For safety reasons, pregnant women are not permitted to ride on tours.
  • You must be able to step on and off the Segway PT without assistance which requires physical abilities similar to going up and down stairs.
  • All riders must wear the safety helmet provided at all times.
  • Tours and instructions are done in English. All riders must be fluent in English to ensure their safety.
  • All riders must sign the Scottsdale Segway Tours liability waiver accepting responsibility.
What is a Segway? How does it work?

The Segway Personal Transporter is a self-balancing, personal transportation device designed to go anywhere people do. Segways are easy to use and operate. The device monitors your balance 100 times per second and automatically responds to your body’s movements. To move forward, the rider simply leans forward. To stop or move backward, the rider leans back slightly.

How do I learn to ride a Segway PT?

All riders are required to participate in a 15-25 minute training and orientation in a large, controlled parking lot at the start of every tour to ensure the safest and most enjoyable ride for everyone.  Tour guide will demonstrate and go over safe Segway operation as well as emergency stops before spending time working with each rider individually on basic operations. Guests will not leave the designated space and the tour will not begin until everyone is comfortable and confident on the Segway.  All riders are required to wear a helmet, which is supplied free of charge.

What is the best day to take a tour?

​While all days are great, Mondays – Thursdays are generally quieter tour times. The downtown area is quieter during these times because there are no festivals or events to navigate.

How fast do Segways go?

​The Segway is designed to travel up to 12 mph. We will begin the training and tour at a much slower speed until all riders are confident and comfortable.

Do I need a reservation?

​Advanced reservations are highly recommended to ensure you get the date and time that best suits your plans. For last-minute tour bookings, please call 855-SEG-TOUR and we will do our best to get you on a tour!

What time do I need to arrive for my tour?

​All riders should plan on arriving at the tour start location no less than 10 minutes prior to your scheduled start time. The sooner everyone arrives and gets adequately trained, the sooner the fun begins!

How many people are in each tour?

​To ensure a personal ride for all of our guests, we limit the tours listed on this site to 16 riders – though most of our tours have far fewer participants. Our average tour consists of 8-10 guests. For larger group tours, please call 855-SEG-TOUR.

How long does the Segway Tour last? Will we stop for pictures?

​Depending on the tour you choose, it will last from 90 minutes to 2 hours. Each of the Scottsdale Segway Tours begins with 15-25 minutes of orientation and training. There are plenty of great photo opportunities, and you are welcome to bring your own camera for use while we are not moving.

Where does the tour start?

​Upon completing your tour reservation, you will receive a confirmation email notifying you of pertinent tour information, including your meeting and starting location.

How will I be able to hear the tour guide?

​Scottsdale Segway Tours uses VOX Networks System headsets. We will provide each rider with a headset unit, so that you will be able to hear your tour guide’s commentary and instructions. For more information on VOX Networks click here.

Are the tours ever cancelled due to weather?

​Given Scottsdale’s over 330 days of sunshine, Scottsdale Segway Tours rarely cancels tours due to inclement weather. The Segway PT is water-resistant and designed to operate in light rain. In the event of light rain, will provide complimentary ponchos to keep you dry. However, in the rare case of a tour cancellation due to severe weather, we will offer space on an alternate tour date or time. If space on an alternate date or time is not available, we will offer you a refund or credit.

What should I wear?

​Dress comfortably in light, breathable material. Avoid extremely loose or baggy clothing. You will be moving at 12 mph so be sure to check the weather and wear layers when necessary. Closed-toe, flat shoes or sneakers are required. NO flip-flops, sandals, open-toe shoes, heels, wedges or platforms. Sneakers are best. Skechers shape-ups and similar type toning shoes are not allowed. For safety reasons, you will not be allowed to ride if you do not have appropriate footwear.

Can I bring my purse?

​Each Segway has a small handlebar storage bag for necessary items such as your medications, wallet, phone, camera, etc. Please leave purses, bags and backpacks at home or stored securely in your vehicle. Scottsdale Segway Tours is not responsible for lost or stolen items.

Will there be food available?

We provide complimentary bottled water on all tours. We do recommend that you eat something before you arrive for your tour, as food is not provided.

Are restrooms available?

Please use the restroom prior to your tour start time. There will be a restroom stop approximately 30 minutes into your tour, but there is no restroom at our tour starting location.

Do I really need to leave a tip?

In our industry it is customary to tip tour guides 18-20% if you are pleased with your tour and receive excellent service.  Our tour guides work hard to perfect tour routes, training techniques, and the information they provide to you throughout the tour to ensure each guest has a safe and memorable experience.  As such, gratuity is greatly appreciated!

Are private tours given? Do you ever participate in corporate events or private parties?

Yes. In addition to tours, Scottsdale Segway Tours handles corporate events, team building functions and private parties. Call 855-SEG-TOUR to book your special event! From Microsoft to Allergan, when Fortune 500 companies come to Scottsdale to play, they use Scottsdale Segway Tours to entertain their employees, guests and clients.

Do you have Gift Certificates?

Of course we do! Gift Certificate purchase is available by calling 855-SEG-TOUR, or online by clicking here, and choosing Gift Card from the drop down menu.

Do you sell Segways?

No. To ensure the quality of our services, we focus solely on Segway Tours and Special Events, not sales.

Alcohol and Medications

Scottsdale Segway Tours will refuse service to anyone who is suspected to be under the influence of alcohol, banned substances or prescription medications that warn against equipment operation.

What is your Best Price Guarantee Policy?

If you see a comparable tour advertised for a lower price, please let us know at the time of booking, so we can verify and beat that price. We pride ourselves on not only being the best tour company, but also always trying to offer the best value to our customers. Please understand there are certain holiday and spring time blackout periods where due to unusually high volume we may not be able to discount our services.

Cancellations, Changes and No-Show Policy

Although tours are non-refundable, we have a 100% flexible re-scheduling policy.* We realize that things happen. Changes to your booking will be done free of charge, but must be made AT LEAST 24 hours in advance of your scheduled tour. If you are a “No-Show” and no advance notification of your absence is given, you will not be allowed to reschedule and no credit will be given. If you have any issues with your scheduled tour time or date, please call Scottsdale Segway Tours at 855-SEG-TOUR and we will be happy to help you reschedule. In the event of inclement weather, we reserve the right to move your tour time up to 3 hours in either direction. If your tour is canceled due to weather, we will reschedule you on the next available tour or you will have a full credit to use with no expiration.

Ready to book your next adventure?